Returns and Refunds Policy | The Load Cell Depot
How to start a return or refund request
Contact The Load Cell Depot before sending any product back. Email sales@theloadcelldepot.com and include your order number, product name or SKU, reason for the request, and photographs when the product arrived damaged or incorrect. The support team will provide the next steps and, when required, return instructions.
Return eligibility
Return approval depends on the product, its condition, the order history, and any manufacturer or supplier restrictions. Products should be returned in the condition required by the return instructions. Do not ship a product without receiving return instructions first.
- Contact us as soon as a problem is discovered.
- Keep the original packaging, accessories, manuals, and shipping documentation until the request is reviewed.
- Provide clear photographs for damage, shipping errors, or missing parts.
- Wait for written return instructions before shipping a product.
- Special-order, configured, used, installed, or manufacturer-restricted products may not qualify for return.
Damaged, incorrect, or incomplete orders
If an order arrives damaged, incorrect, or incomplete, contact us promptly with the order number and supporting photographs. We will review the shipment and explain whether the next step is a replacement, missing-part shipment, return, or refund.
Refunds
After an approved return is received and reviewed, any eligible refund is issued to the original payment method. Restocking fee is 25%. Shipping cost is not refundable. if applicable Credit card fee at 3% is non refundable. The timing of the credit may depend on the payment provider and the customer’s financial institution. Shipping charges, restocking charges, and other deductions must be confirmed by The Load Cell Depot.
Contact
Email: sales@theloadcelldepot.com | Toll-free: 800-989-9518 | Office: 201-847-0500 | Cell: 201-674-5761
Frequently asked questions
How do I request a return?
Email sales@theloadcelldepot.com with your order number, product details, and the reason for the request. Wait for return instructions before shipping.
Can I return a product without contacting you first?
No. Contact The Load Cell Depot first so the request can be reviewed and the correct return instructions can be provided.
How will my refund be paid?
Eligible refunds are issued to the original payment method after the approved return is received and reviewed.
What if my order arrives damaged?
Contact us promptly and include photographs of the product, packaging, shipping label, and visible damage. Make sure you contact the shipping company to start a claim file. Usually UPS.